レベル3のレッスン内容

Understanding time management

Applying time management tools

Understanding stress management

Applying stress management tools

Understanding project management

Applying project management tools

Understanding team management

Applying team management tools

Understanding career management

Explaining meishi koukan

Building relationships

Explaining tatemae and hon-ne

Explaining the customer is always right

Respecting your elders

Explaining nominication

Explaining Japanese corporate structure

Explaining “wa”

Explaining company loyalty

Understanding problem-solving

Finding problems

Finding the facts

Defining the problem

Finding ideas

Selecting a solution

Planning

Selling your idea

Taking action

Understanding decision-making

Deciding how to decide

Developing an open mind

Observing the situation

Orienting with reality

Finalizing your decision

Acting on your decision

Repeating the process

Giving advice on decision-making

Reading numbers

Explaining types of charts and graphs

Introducing a chart

Giving a brief overview

Describing movements

Commenting on the figures

Giving meaning to numbers

Telling it like a story

Drawing conclusions

Understanding your social networking goals

Making opportunities to network

Starting a conversation

Asking open-ended questions

Articulating what you do

Showing how you can help

Following up on a contact

Keeping in touch

Understanding networking

Understanding a mentoring model

Building the relationship

Setting training goals

Directing

Coaching

Supporting

Delegating

Confirming training goals

Giving advice on mentoring

Understanding assertive communication

Making your opinion sound positive

Using “I” statements

Taking responsibility

Giving a “Yes” or “No” answer

Partially agreeing

Bringing up a problem

Saying no

Giving advice on assertive communication

Understanding persuasive communication

Understanding their needs

Building credibility

Framing

Making analogies

Supporting with data and examples

Using logic

Connecting with the listener

Giving advice on persuasive communication

Understanding leadership

Explaining your vision

Showing dedication

Showing humility

Showing integrity

Taking responsibility

Communicating

Taking decisive action

Giving advice on leadership

Global Leaders

Cross Culture

Start-ups

Branding

Dress Code

Medicine

Environment

Young Generation

The Olympics

Astronomy

Certifications

Smoking

Body Language

Trains

Success

Coffee

Crime

Charity

Cloud Technology

Comedy

Responding to an inquiry

Knowing their business culture

Preparing for a business trip

Setting up an appointment

Answering a call from the contact person

Meeting at the airport

Staying in the hotel

Attending a tradeshow

Calling the contact person

Taking a tour of the facilities

Meeting the clients for the first time

Presenting the product

Answering questions

Making a proposal

Bargaining and negotiating

Having dinner with your clients

Sightseeing

Sending a follow up e-mail

Introduction to business e-mail writing

Having proper e-mail structure

Using appropriate language

Keeping it positive

Keeping it short and simple

Adding a personal touch

Orienting the reader

Using proper mechanics

Giving advice on e-mail writing

Common types of e-mails

Writing short requests/inquiries

Responding to requests

Giving updates and FYIs

Writing a complaint

Writing an apology

Giving instructions

Writing a report

Communicating good news and bad news

Scheduling a teleconference

Confirming the schedule

Starting the teleconference

Setting the mood

Going over the agenda

Involving the participants

Staying in control

Pausing for questions

Ending the teleconference

Joining the teleconference

Delivering your presentation

Getting clarification

Being understood

Handling objections

Communicating your opinions

Making a proposal

Responding to questions

Conveying your thoughts

Preparing your presentation

Opening your presentation

Speaking naturally

Signposting

Involving your audience

Using impact words

Closing your presentation

Answering questions

Handling difficult questions

Different types of presentations

Sales presentations

Special events

Recommendations

Announcements

Status reports

Impromptu presentations

Instructional presentations

Motivational speeches

Understanding telephone English

Answering the phone

Transferring a call

Taking a message

Handling inquiries

Handling difficult inquiries

Giving directions

Giving instructions

Handling complaints

Making a call

Making inquiries

Leaving a message

Leaving a voice message

Dealing with technical difficulties

Making an appointment

Making an urgent call

Asking for a subscription renewal

Making a complaint

Creating an agenda

Calling a meeting

Starting your meeting

Getting involvement

Stating your opinion clearly

Making a decision

Taking control

Wrapping up

Following up

Different types of meetings

Brainstorming sessions

Problem-solving meetings

Regular staff meetings

Project meetings

Training sessions

External meetings

Disciplinary meetings

Impromptu meetings

Understanding negotiations

Selecting your negotiation approach

Taking a win-win approach

Avoiding people issues

Focusing on interests

Being persuasive

Resolving conflict

Knowing your BATNA

Knowing your inner self

Taking the lead

Setting a positive environment

Setting expectations

Learning from the other side

Framing your proposal

Dealing with resistance

Giving and taking

Closing the deal

Following up

Knowing the barriers to cultural understanding

Knowing the myths in intercultural communication

Defining your own culture first

Raising cultural awareness

Accepting culture shock

Knowing what leads to success

Knowing your objectives

Understanding individual cultural identity

Appreciating cultural diversity

Being sensitive when asking about culture

Asking for clarification

Switching styles

Setting ground rules

Adjusting your tone

Giving an overview of the process first

Giving an overview of the process first

Agreeing on A process

Building affective trust

Knowing who you are

Knowing the company and the job

Creating an effective resume

Making a good first impression

Mock interview

Understanding the motive of the questions

Showing you’re a perfect match

Highlighting your selling points

Using opening sentences

Showing you understand their issues

Tailoring your answers to the interviewer

Giving examples

Being likeable

Mock interview

Using stories

Wrapping up your answers

Closing and asking questions

Writing a follow up e-mail

Thank you for coming today.

Let me explain the flow of the interview.

Let me give you some background information.

Tell me about your work experience.

Mock interview

Why are you interested in our company?

Why did you leave your previous company?

Tell me about when you had to…

What motivates you at work?

What are your career goals?

Tell me about your current work environment.

What do you think of…?

What is your expected salary?

Mock interview

Do you have any questions?

We have several other people to interview.

This is A great opportunity.

Here are the next steps.

Breaking the ice

Introducing the objectives and agenda

Keeping things under control

Conveying your opinions

Wrapping things up

Meeting a foreign vendor

Going over the project objectives

Evaluating the vendor

Understanding the other side

Presenting your proposal

Getting your audience’s attention

Using data and examples

Connecting with your audience

Handling Q&A sessions

Visiting an overseas office

Showing interest and courtesy

Dealing with resistance and objections

Laying out an action plan

Welcoming your new staff

Introducing key people

Giving a tour

Explaining the job

Explaining house rules

Inviting your staff out to lunch

Explaining the workflow

Wrapping up the orientation

Handling questions

Emailing your staff

Assigning a task

Following up on a task

Giving feedback

Bringing up a concern

Making a suggestion

Giving a verbal warning

Counseling your staff

Giving recognition

Giving directions to the hotel

Checking in

Taking your guest to the room

Explaining the hotel’s facilities

Assisting guests with disabilities

Accommodating simple requests

Introducing the hotel’s restaurant

Giving information on corporate services

Checking out

Recommending places to see

Recommending places to eat

Recommending a place to shop

Explaining different travel options

Showing how to use a device

Handling special requests

Handling complaints effectively

Going the extra mile

Informing your guests about special events

Taking a reservation

Welcoming your customers

Taking your customers to their table

Taking their drink order

Explaining the menu

Explaining dishes

Serving the meal

Clearing the dishes

Serving the check

Getting to know your customers

Assisting small children

Explaining customs and rules

Introducing Japanese phrases

Recommending a dish

Accommodating special requests

Raising an issue with a customer

Dealing with customer complaints

Suggesting merchandise and gift cards

Welcoming your customer

Asking the customer’s needs

Recommending a product

Handling concerns

Suggesting another product

Mentioning the price

Up-selling and cross-selling

Selling with impact

Saying goodbye

Helping customers find their way around

Demonstrating the product

Handling questions

Explaining sales and reward programs

Explaining duty-free service

Wrapping gifts

Dealing with returns

Dealing with angry customers

Building customer loyalty

Taking a step back

Understanding the 80/20 rule

Being a good listener

Setting goals that people understand

Explaining what to do, not how to do it

Understanding workplace diversity

Redefining feedback

Honing your skills

Giving what your supervisor wants

Thinking out of the box

Resolving conflict quickly

Being an advocate of change

Getting out of the office

Distinguishing managers from leaders

Learning from others

Seeing a crisis as an opportunity

Becoming an invisible manager

Choosing the right person for the job

Your role, what do you do?

Your business, what is it?

A global mind, does everyone need it?

Entrepreneurial spirit, is it only for start-ups?

Future leaders, who are they?

Business ethics, what really matters?

Personal health, how do you maintain it?

Your social network, is it your safety net?

Recruitment, what do you look for?

Technological changes, are you ready?

Programmers, where do you find them?

Work-life balance, is it a barrier?

Diversity, is it the way to go?

Your competition, do you fear them?

Customer voice, are they always right?

Change, how do you make it work?

Future products, what can we expect?

Your future, what is your next step?

Answering the phone

Greeting your guest

Making small talk

Giving a tour of the office

Making a presentation

Handling questions

Reading numbers

Explaining charts and graphs

Sending an e-mail

The business mindset

Business manners

Making connections

Teamwork

The PDCA cycle

Reporting, informing consulting

Time management

Globalization

Career development