レベル2のレッスン内容

Making introductions

Explaining where you’re from

Using numbers

Explaining what your company does

Explaining your job

Describing your typical day

Making a connection

Describing company facilities

Explaining career opportunities

Explaining your company history

Explaining your company’s products

Describing your customers

Describing your competitors

Describing your company’s performance

Describing your corporate structure

Describing your corporate culture

Describing your CSR activities

Describing your company’s future

Greeting your colleagues

Running into an old contact

Inviting your colleague out

Describing your co-workers

Telling time

Offering assistance

Giving advice

Complaining to your colleague

Calming someone down

Setting up a meeting

Expressing your opinion

Recommending an idea

Agreeing and disagreeing

Confirming information

Asking for a favor

Sharing resources

Expressing sympathy

Helping someone manage stress

Giving directions to your office

Greeting your guest

Giving a tour of the office

Making your guest feel comfortable

Going over the agenda

Pressing for details

Checking your understanding

Negotiating terms

Following up by e-mail

Setting up an appointment

Listening actively

Presenting your products

Answering questions

Handling difficult questions

Writing a follow-up e-mail

Closing a deal

Handling a complaint

Rebuilding trust

Explaining your workweek

Giving your boss an update

Asking for approval

Saying no to your boss

Reporting after a business trip

Apologizing for something

Asking for support

Giving your boss the facts

Disagreeing with your boss

Raising a concern

Accepting constructive criticism

Reporting good news

Requesting for time off

Offering help

Setting goals

Showing commitment

Confirming a rumor

Saying goodbye

Introducing an employee

Going over office rules

Explaining your expectations

Giving a verbal warning

Training someone

Giving feedback

Giving instructions

Dealing with conflict

Congratulating someone

Assigning a new project

Asking for a progress report

Motivating your staff

Rejecting a request

Reviewing a project

Announcing a change

Handling resistance to change

Giving a final warning

Accepting an apology

Social Media

Friends

Famous People

Television

Paradise

Homes

Visual Arts

Parenting

Seasons

Books

Technology

Nature

Design

Health

Study

History

Stress Management

Traditions

Luck

Emotions

Responding to an inquiry

Knowing their business culture

Preparing for a business trip

Setting up an appointment

Answering a call from the contact person

Meeting at the airport

Staying in the hotel

Attending a tradeshow

Calling the contact person

Taking a tour of the facilities

Meeting the clients for the first time

Presenting the product

Answering questions

Making a proposal

Bargaining and negotiating

Having dinner with your clients

Sightseeing

Sending a follow up e-mail

Introduction to business e-mail writing

Having proper e-mail structure

Using appropriate language

Keeping it positive

Keeping it short and simple

Adding a personal touch

Orienting the reader

Using proper mechanics

Giving advice on e-mail writing

Common types of e-mails

Writing short requests/inquiries

Responding to requests

Giving updates and FYIs

Writing a complaint

Writing an apology

Giving instructions

Writing a report

Communicating good news and bad news

Scheduling a teleconference

Confirming the schedule

Starting the teleconference

Setting the mood

Going over the agenda

Involving the participants

Staying in control

Pausing for questions

Ending the teleconference

Joining the teleconference

Delivering your presentation

Getting clarification

Being understood

Handling objections

Communicating your opinions

Making a proposal

Responding to questions

Conveying your thoughts

Preparing your presentation

Opening your presentation

Speaking naturally

Signposting

Involving your audience

Using impact words

Closing your presentation

Answering questions

Handling difficult questions

Different types of presentations

Sales presentations

Special events

Recommendations

Announcements

Status reports

Impromptu presentations

Instructional presentations

Motivational speeches

Understanding telephone English

Answering the phone

Transferring a call

Taking a message

Handling inquiries

Handling difficult inquiries

Giving directions

Giving instructions

Handling complaints

Making a call

Making inquiries

Leaving a message

Leaving a voice message

Dealing with technical difficulties

Making an appointment

Making an urgent call

Asking for a subscription renewal

Making a complaint

Creating an agenda

Calling a meeting

Starting your meeting

Getting involvement

Stating your opinion clearly

Making a decision

Taking control

Wrapping up

Following up

Different types of meetings

Brainstorming sessions

Problem-solving meetings

Regular staff meetings

Project meetings

Training sessions

External meetings

Disciplinary meetings

Impromptu meetings

Understanding negotiations

Selecting your negotiation approach

Taking a win-win approach

Avoiding people issues

Focusing on interests

Being persuasive

Resolving conflict

Knowing your BATNA

Knowing your inner self

Taking the lead

Setting a positive environment

Setting expectations

Learning from the other side

Framing your proposal

Dealing with resistance

Giving and taking

Closing the deal

Following up

Knowing the barriers to cultural understanding

Knowing the myths in intercultural communication

Defining your own culture first

Raising cultural awareness

Accepting culture shock

Knowing what leads to success

Knowing your objectives

Understanding individual cultural identity

Appreciating cultural diversity

Being sensitive when asking about culture

Asking for clarification

Switching styles

Setting ground rules

Adjusting your tone

Giving an overview of the process first

Giving an overview of the process first

Agreeing on A process

Building affective trust

Knowing who you are

Knowing the company and the job

Creating an effective resume

Making a good first impression

Mock interview

Understanding the motive of the questions

Showing you’re a perfect match

Highlighting your selling points

Using opening sentences

Showing you understand their issues

Tailoring your answers to the interviewer

Giving examples

Being likeable

Mock interview

Using stories

Wrapping up your answers

Closing and asking questions

Writing a follow up e-mail

Thank you for coming today.

Let me explain the flow of the interview.

Let me give you some background information.

Tell me about your work experience.

Mock interview

Why are you interested in our company?

Why did you leave your previous company?

Tell me about when you had to…

What motivates you at work?

What are your career goals?

Tell me about your current work environment.

What do you think of…?

What is your expected salary?

Mock interview

Do you have any questions?

We have several other people to interview.

This is A great opportunity.

Here are the next steps.

Breaking the ice

Introducing the objectives and agenda

Keeping things under control

Conveying your opinions

Wrapping things up

Meeting a foreign vendor

Going over the project objectives

Evaluating the vendor

Understanding the other side

Presenting your proposal

Getting your audience’s attention

Using data and examples

Connecting with your audience

Handling Q&A sessions

Visiting an overseas office

Showing interest and courtesy

Dealing with resistance and objections

Laying out an action plan

Welcoming your new staff

Introducing key people

Giving a tour

Explaining the job

Explaining house rules

Inviting your staff out to lunch

Explaining the workflow

Wrapping up the orientation

Handling questions

Emailing your staff

Assigning a task

Following up on a task

Giving feedback

Bringing up a concern

Making a suggestion

Giving a verbal warning

Counseling your staff

Giving recognition

Giving directions to the hotel

Checking in

Taking your guest to the room

Explaining the hotel’s facilities

Assisting guests with disabilities

Accommodating simple requests

Introducing the hotel’s restaurant

Giving information on corporate services

Checking out

Recommending places to see

Recommending places to eat

Recommending a place to shop

Explaining different travel options

Showing how to use a device

Handling special requests

Handling complaints effectively

Going the extra mile

Informing your guests about special events

Taking a reservation

Welcoming your customers

Taking your customers to their table

Taking their drink order

Explaining the menu

Explaining dishes

Serving the meal

Clearing the dishes

Serving the check

Getting to know your customers

Assisting small children

Explaining customs and rules

Introducing Japanese phrases

Recommending a dish

Accommodating special requests

Raising an issue with a customer

Dealing with customer complaints

Suggesting merchandise and gift cards

Welcoming your customer

Asking the customer’s needs

Recommending a product

Handling concerns

Suggesting another product

Mentioning the price

Up-selling and cross-selling

Selling with impact

Saying goodbye

Helping customers find their way around

Demonstrating the product

Handling questions

Explaining sales and reward programs

Explaining duty-free service

Wrapping gifts

Dealing with returns

Dealing with angry customers

Building customer loyalty

Making a welcome speech

Getting to know your staff

Getting their input

Scheduling a one-on-one by e-mail

Setting expectations

Listening actively

Setting goals

Getting commitment

Following up by e-mail

Getting your meeting started

Getting everyone to participate

Facilitating

Questioning

Sending the minutes by e-mail

Delegating work to your staff

Giving constructive criticism

Giving recognition

Making an e-mail announcement

Your role, what do you do?

Your business, what is it?

A global mind, does everyone need it?

Entrepreneurial spirit, is it only for start-ups?

Future leaders, who are they?

Business ethics, what really matters?

Personal health, how do you maintain it?

Your social network, is it your safety net?

Recruitment, what do you look for?

Technological changes, are you ready?

Programmers, where do you find them?

Work-life balance, is it a barrier?

Diversity, is it the way to go?

Your competition, do you fear them?

Customer voice, are they always right?

Change, how do you make it work?

Future products, what can we expect?

Your future, what is your next step?

Talking about your personality

Talking about your interests

Talking about your education

Talking about your experience

Talking about your skills

Talking about your weaknesses

Talking about your personal values

Talking about your motivation

Talking about your goals

Talking about joining your company

Talking about your company

Talking about your job

Talking about your products

Talking about your customers

Talking about your competitors

Talking about your corporate culture

Talking about your company’s vision

Talking about your career goals

Answering the phone

Greeting your guest

Making small talk

Giving a tour of the office

Making a presentation

Handling questions

Reading numbers

Explaining charts and graphs

Sending an e-mail

The business mindset

Business manners

Making connections

Teamwork

The PDCA cycle

Reporting, informing consulting

Time management

Globalization

Career development