2017.11.08
英文メールの書き方：謝罪メールに対して思いやりあるメッセージを返す
こんなシチュエーション、お仕事でありませんか？
同僚の提出物が止む無い理由で期限に間に合いませんでした。ものすごく申し訳なさそうなメールをくれましたが、こちらとしてはそんなに急ぐ必要のない案件ですし、第一、間に合わなかったのは同僚のせいではありません。
「大丈夫だから」「気にしないで」と、思いやりをこめて返信したい。
英語メールで「謝罪メールに対して思いやりあるメッセージを返す」お手本を動画でチェック！
こちらの動画では、伝えるべきメッセージとニュアンスを書き手が考えているところから、以下の内容のメールを実際に英語で書く様子までをご覧いただけます。
———————
ラルフさん、
そんな大変なことになっていたのですね。大丈夫ですか？
提案書はまだ急ぎではないので、気にしないでください。未完成の部分はこちらで進めておきますので、ラルフさんの状況が落ち着いたらまた話し合いましょう。
ご自重ください。
———————
今後の仕事での英語メールの参考になれば幸いです。
【動画内の”CC”ボタンをクリックして英語字幕を表示！】
【過去の動画を見るにはYoutubeページへ！Subscribe！】
Hi everyone! Welcome to E-mail Picks. Now have you ever had that situation where
somebody apologizes to you for failing
to do something but you understand 100%
that it was not his fault, so you don't
want him to feel so sorry? Well I have
that exact situation for you today. So my
colleague, Ralph and I had been planning
a new service and we have finally made
our idea concrete, so we have been
preparing a proposal together and we're
going to present it to the executives
very soon. Now we had agreed that I would
make half of the proposal and Ralph the
other half by yesterday.
So Ralph sent me his work by e-mail last
night but in that e-mail he is
apologizing to me. So here's what he
wrote:
Hello Kyota, attached is my part of the
proposal but as you can see, it's nowhere
near perfect. I don't like to make
excuses but there were a few emergencies
at work and at home during the past two
weeks. I've had to prioritize them and
that resulted in this unsatisfactory
work. I'll work on it further if you can
allow me some more time after I sort out
all emergencies. Best, Ralph. So you can
see that Ralph feels very sorry in this
e-mail and I know him very well. He's a
very responsible person and I know that
he is not making up an excuse here.
He probably had an unrealistic amount of
things to do and this was actually the
best he could do. Now when something goes
wrong in business or anything in life,
it's very rare that it's one person's
fault. I finally learned to think like
that. There can be hundreds of factors
like understaffing, unexpected problems,
important and urgent requests, stress
caused by work-related matters, stress
caused by family matters, health issues,
lack of training, poor management and
lack of communication from my side. And in
this case, I feel it was hardly his fault.
The other factors must have been much bigger.
So in my reply, my goal is to make him
feel better. I don't want him to worry
about the proposal at all because his
being in a tough situation right now is
the bigger problem. So here's what I'm
going to write: Hi Ralph,
I'm sorry to hear about the hardship
you've been in. Is everything OK? The
proposal can wait until things settle
down on your side. Please don't worry
about it.
I'll work on your part so that we can
discuss it together when you are ready
to. I hope you are getting enough rest.
Best regards, Kyota. OK so in this e-mail
I'm trying to communicate that Ralph
does not need to worry about the
proposal at all. I've done so in several
sentences by writing things "like the
proposal can wait", "please don't worry
about it", "I'll work on your part... we can
discuss it together when you're ready to"
and "I hope you're getting enough rest."
So hopefully, Ralph will be able to
concentrate on his other issues after
reading this e-mail. So that's it for
today, let's wish Ralph good luck and as
usual, thanks for watching and I'll see
you next week. See you later.
somebody apologizes to you for failing
to do something but you understand 100%
that it was not his fault, so you don't
want him to feel so sorry? Well I have
that exact situation for you today. So my
colleague, Ralph and I had been planning
a new service and we have finally made
our idea concrete, so we have been
preparing a proposal together and we're
going to present it to the executives
very soon. Now we had agreed that I would
make half of the proposal and Ralph the
other half by yesterday.
So Ralph sent me his work by e-mail last
night but in that e-mail he is
apologizing to me. So here's what he
wrote:
Hello Kyota, attached is my part of the
proposal but as you can see, it's nowhere
near perfect. I don't like to make
excuses but there were a few emergencies
at work and at home during the past two
weeks. I've had to prioritize them and
that resulted in this unsatisfactory
work. I'll work on it further if you can
allow me some more time after I sort out
all emergencies. Best, Ralph. So you can
see that Ralph feels very sorry in this
e-mail and I know him very well. He's a
very responsible person and I know that
he is not making up an excuse here.
He probably had an unrealistic amount of
things to do and this was actually the
best he could do. Now when something goes
wrong in business or anything in life,
it's very rare that it's one person's
fault. I finally learned to think like
that. There can be hundreds of factors
like understaffing, unexpected problems,
important and urgent requests, stress
caused by work-related matters, stress
caused by family matters, health issues,
lack of training, poor management and
lack of communication from my side. And in
this case, I feel it was hardly his fault.
The other factors must have been much bigger.
So in my reply, my goal is to make him
feel better. I don't want him to worry
about the proposal at all because his
being in a tough situation right now is
the bigger problem. So here's what I'm
going to write: Hi Ralph,
I'm sorry to hear about the hardship
you've been in. Is everything OK? The
proposal can wait until things settle
down on your side. Please don't worry
about it.
I'll work on your part so that we can
discuss it together when you are ready
to. I hope you are getting enough rest.
Best regards, Kyota. OK so in this e-mail
I'm trying to communicate that Ralph
does not need to worry about the
proposal at all. I've done so in several
sentences by writing things "like the
proposal can wait", "please don't worry
about it", "I'll work on your part... we can
discuss it together when you're ready to"
and "I hope you're getting enough rest."
So hopefully, Ralph will be able to
concentrate on his other issues after
reading this e-mail. So that's it for
today, let's wish Ralph good luck and as
usual, thanks for watching and I'll see
you next week. See you later.
