2019.03.13
英文メールの書き方：問題の確認を依頼する
こんなシチュエーション、お仕事でありませんか？
自社ホームページでエラーを発見。IT部署に問題の原因を探ってもらいたい。
英文メールで「問題の確認を依頼する」お手本を動画でチェック！
こちらの動画では、伝えるべきメッセージとニュアンスを書き手が考えているところから、以下の内容のメールを実際に英語で書く様子までをご覧いただけます。
———————
イヴァンさん、
あまりお忙しく過ごされてないといいのですが…
今朝9:30頃、採用ページにアクセスしようとしたら開けませんでした。PCとスマホの両方を使ってSafariとChromeで何度か試してみたのですが、ダメでした。
お手数ですがご確認いただけますか？たいした問題でないと良いのですが。
———————
今後の仕事での英語メールの参考になれば幸いです。
【動画内の”CC”ボタンをクリックして英語字幕を表示！】
【過去の動画を見るにはYoutubeページへ！Subscribe！】
0:00:04.700,0:00:10.530
Hello everyone. Welcome to E-mail Picks.
My back hurts for some reason. I think
0:00:10.530,0:00:15.599
it's just me getting old. But anyway, I
was looking at our website this morning
0:00:15.599,0:00:20.430
and there was a page I couldn't open. I
tried opening it on my computer and on
0:00:20.430,0:00:24.600
my phone without any luck. So there must
be something wrong. I thought I should
0:00:24.600,0:00:28.830
report the problem to our IT department
and have the pros figure out what's
0:00:28.830,0:00:31.830
going on. Now I know they're super busy so I hope
0:00:31.830,0:00:37.770
this will be a quick fix. Anyway, this is
what I'm gonna write in my e-mail. Hello
0:00:37.770,0:00:42.059
Ivan, I hope you're not keeping
yourself too busy. I was trying to access
0:00:42.059,0:00:46.440
the hiring page in our website this
morning around 9:30 and couldn't access
0:00:46.440,0:00:51.180
it for some reason. I tried the link
several times on Safari and Chrome on
0:00:51.180,0:00:55.800
both my PC and iPhone, but it didn't seem
to work. Do you think you can look into
0:00:55.800,0:01:01.680
it? I hope it isn't a big deal. Kyota. OK,
so you can kind of see in the first
0:01:01.680,0:01:07.830
sentence that I'm showing concern about
my colleague at IT for being so busy. Now
0:01:07.830,0:01:12.180
in the second paragraph, you can see that
I'm expressing uncertainty while
0:01:12.180,0:01:16.950
reporting the problem because I'm not an expert and I can't tell what the
0:01:16.950,0:01:20.549
problem is
for sure. So I used phrases like "for some
0:01:20.549,0:01:25.920
reason" and "it didn't SEEM to work." You use these phrases when you're not exactly
0:01:25.920,0:01:30.750
sure what's happening. So there you go. An e-mail to request IT to look into a
0:01:30.750,0:01:35.340
problem. I really hope it won't take too
much of their time. But anyway, that's it
0:01:35.340,0:01:39.530
for today. Thank you for watching. I'll
see you next week.
Hello everyone. Welcome to E-mail Picks.
My back hurts for some reason. I think
0:00:10.530,0:00:15.599
it's just me getting old. But anyway, I
was looking at our website this morning
0:00:15.599,0:00:20.430
and there was a page I couldn't open. I
tried opening it on my computer and on
0:00:20.430,0:00:24.600
my phone without any luck. So there must
be something wrong. I thought I should
0:00:24.600,0:00:28.830
report the problem to our IT department
and have the pros figure out what's
0:00:28.830,0:00:31.830
going on. Now I know they're super busy so I hope
0:00:31.830,0:00:37.770
this will be a quick fix. Anyway, this is
what I'm gonna write in my e-mail. Hello
0:00:37.770,0:00:42.059
Ivan, I hope you're not keeping
yourself too busy. I was trying to access
0:00:42.059,0:00:46.440
the hiring page in our website this
morning around 9:30 and couldn't access
0:00:46.440,0:00:51.180
it for some reason. I tried the link
several times on Safari and Chrome on
0:00:51.180,0:00:55.800
both my PC and iPhone, but it didn't seem
to work. Do you think you can look into
0:00:55.800,0:01:01.680
it? I hope it isn't a big deal. Kyota. OK,
so you can kind of see in the first
0:01:01.680,0:01:07.830
sentence that I'm showing concern about
my colleague at IT for being so busy. Now
0:01:07.830,0:01:12.180
in the second paragraph, you can see that
I'm expressing uncertainty while
0:01:12.180,0:01:16.950
reporting the problem because I'm not an expert and I can't tell what the
0:01:16.950,0:01:20.549
problem is
for sure. So I used phrases like "for some
0:01:20.549,0:01:25.920
reason" and "it didn't SEEM to work." You use these phrases when you're not exactly
0:01:25.920,0:01:30.750
sure what's happening. So there you go. An e-mail to request IT to look into a
0:01:30.750,0:01:35.340
problem. I really hope it won't take too
much of their time. But anyway, that's it
0:01:35.340,0:01:39.530
for today. Thank you for watching. I'll
see you next week.
