2018.09.05
英文メールの書き方：設備の不具合についてお知らせする
こんなシチュエーション、お仕事でありませんか？
オフィスでみんなが使う設備に不具合が。業者が修理を完了させるまでの間、設備が利用不可であることをみんなにメールで知らせたい。あまり深刻な問題でもないので、ちょっとしたユーモアも交えた文面にしたい。
英文メールで「設備の不具合についてお知らせする」お手本を動画でチェック！
こちらの動画では、伝えるべきメッセージとニュアンスを書き手が考えているところから、以下の内容のメールを実際に英語で書く様子までをご覧いただけます。
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みなさま、
残念ながらウォーターサーバーから水が出ないというちょっとした不具合が発生しています。
業者さんに修理に来ていただけることになりました。12時から作業を開始するそうですので、13時頃までに再び利用可能になる見込みです。
———————
今後の仕事での英語メールの参考になれば幸いです。
【動画内の”CC”ボタンをクリックして英語字幕を表示！】
【過去の動画を見るにはYoutubeページへ！Subscribe！】
0:00:04.430,0:00:09.570
Hello everyone! Welcome to E-mail Picks. Say
0:00:07.950,0:00:12.450
what's your favorite drink to have at
0:00:09.570,0:00:15.120
the office? I've been a coffee person all
0:00:12.450,0:00:18.270
my life so far, but I'm starting to like
0:00:15.120,0:00:20.400
tea recently. So this morning, I went into
0:00:18.270,0:00:22.800
the office kitchen, I went to the water
0:00:20.400,0:00:25.619
server to pour some hot water into my
0:00:22.800,0:00:28.529
cup. I was turning the faucet again and
0:00:25.619,0:00:30.539
again and again, but no water. It was
0:00:28.529,0:00:33.989
broken. What do you think of a water
0:00:30.539,0:00:36.750
server that does not serve water? So you
0:00:33.989,0:00:38.399
can imagine how frustrated I was. So I
0:00:36.750,0:00:40.620
called the customer service department
0:00:38.399,0:00:42.690
up the water server company and they
0:00:40.620,0:00:45.239
said they would send a person to fix it
0:00:42.690,0:00:47.850
right away. Now this is obviously not a
0:00:45.239,0:00:50.489
big problem for a company, but everyone
0:00:47.850,0:00:52.949
should know that the water server is out
0:00:50.489,0:00:56.520
of service. The one thing, the one thing
0:00:52.949,0:00:58.379
they serve -- water -- is out of service. So I
0:00:56.520,0:01:00.660
don't want this anger just spread in the
0:00:58.379,0:01:04.549
company, so I'm going to notify everyone
0:01:00.660,0:01:07.799
about the defect. So here's a short e-mail:
0:01:04.549,0:01:09.570
Hello all, I regret to inform you bad
0:01:07.799,0:01:11.820
news that our water server is
0:01:09.570,0:01:14.159
experiencing a slight defect where no
0:01:11.820,0:01:16.140
water comes out. We have called the
0:01:14.159,0:01:18.210
vendor to come fix the issue. As they
0:01:16.140,0:01:19.920
will be arriving at noon, please expect
0:01:18.210,0:01:21.000
the water server to be available by
0:01:19.920,0:01:25.500
around 1 p.m.
0:01:21.000,0:01:27.360
Best, Kyota. OK, so first I'm telling
0:01:25.500,0:01:30.630
everyone what has happened to the water
0:01:27.360,0:01:32.880
server with a little sarcasm -- a water
0:01:30.630,0:01:35.400
server not being able to do its job is
0:01:32.880,0:01:37.979
of course a big problem, but by writing
0:01:35.400,0:01:41.130
"our water server is experiencing a
0:01:37.979,0:01:43.530
slight defect" I'm making a little joke
0:01:41.130,0:01:45.360
out of the situation and then I wrote
0:01:43.530,0:01:47.850
the expected time for the maintenance to
0:01:45.360,0:01:50.220
finish. And that's my e-mail, that's my
0:01:47.850,0:01:53.040
email to notify everyone about a defect
0:01:50.220,0:01:55.860
in an equipment. So I guess I'll go
0:01:53.040,0:01:59.570
with coffee today. That's it for today,
0:01:55.860,0:01:59.570
thanks for watching. See you later.
Hello everyone! Welcome to E-mail Picks. Say
0:00:07.950,0:00:12.450
what's your favorite drink to have at
0:00:09.570,0:00:15.120
the office? I've been a coffee person all
0:00:12.450,0:00:18.270
my life so far, but I'm starting to like
0:00:15.120,0:00:20.400
tea recently. So this morning, I went into
0:00:18.270,0:00:22.800
the office kitchen, I went to the water
0:00:20.400,0:00:25.619
server to pour some hot water into my
0:00:22.800,0:00:28.529
cup. I was turning the faucet again and
0:00:25.619,0:00:30.539
again and again, but no water. It was
0:00:28.529,0:00:33.989
broken. What do you think of a water
0:00:30.539,0:00:36.750
server that does not serve water? So you
0:00:33.989,0:00:38.399
can imagine how frustrated I was. So I
0:00:36.750,0:00:40.620
called the customer service department
0:00:38.399,0:00:42.690
up the water server company and they
0:00:40.620,0:00:45.239
said they would send a person to fix it
0:00:42.690,0:00:47.850
right away. Now this is obviously not a
0:00:45.239,0:00:50.489
big problem for a company, but everyone
0:00:47.850,0:00:52.949
should know that the water server is out
0:00:50.489,0:00:56.520
of service. The one thing, the one thing
0:00:52.949,0:00:58.379
they serve -- water -- is out of service. So I
0:00:56.520,0:01:00.660
don't want this anger just spread in the
0:00:58.379,0:01:04.549
company, so I'm going to notify everyone
0:01:00.660,0:01:07.799
about the defect. So here's a short e-mail:
0:01:04.549,0:01:09.570
Hello all, I regret to inform you bad
0:01:07.799,0:01:11.820
news that our water server is
0:01:09.570,0:01:14.159
experiencing a slight defect where no
0:01:11.820,0:01:16.140
water comes out. We have called the
0:01:14.159,0:01:18.210
vendor to come fix the issue. As they
0:01:16.140,0:01:19.920
will be arriving at noon, please expect
0:01:18.210,0:01:21.000
the water server to be available by
0:01:19.920,0:01:25.500
around 1 p.m.
0:01:21.000,0:01:27.360
Best, Kyota. OK, so first I'm telling
0:01:25.500,0:01:30.630
everyone what has happened to the water
0:01:27.360,0:01:32.880
server with a little sarcasm -- a water
0:01:30.630,0:01:35.400
server not being able to do its job is
0:01:32.880,0:01:37.979
of course a big problem, but by writing
0:01:35.400,0:01:41.130
"our water server is experiencing a
0:01:37.979,0:01:43.530
slight defect" I'm making a little joke
0:01:41.130,0:01:45.360
out of the situation and then I wrote
0:01:43.530,0:01:47.850
the expected time for the maintenance to
0:01:45.360,0:01:50.220
finish. And that's my e-mail, that's my
0:01:47.850,0:01:53.040
email to notify everyone about a defect
0:01:50.220,0:01:55.860
in an equipment. So I guess I'll go
0:01:53.040,0:01:59.570
with coffee today. That's it for today,
0:01:55.860,0:01:59.570
thanks for watching. See you later.
