2017.07.26
英文メールの書き方：商品について問い合わせる
こんなシチュエーション、お仕事でありませんか？
新しいシステムを会社で導入しようとネットで情報収集していたら、良さそうな海外製の製品を発見。でもホームページには「お気軽にお問い合わせください」とだけあり、詳細はあまり書いてありません。
製品について問い合わせるために、メールを書かないと。
英語メールで「商品について問い合わせる」お手本を動画でチェック！
こちらの動画では、伝えるべきメッセージとニュアンスを書き手が考えているところから、以下の内容のメールを実際に英語で書く様子までをご覧いただけます。
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カスタマーサポートセンター様、
ビズメイツ株式会社の胡 喬太と申します。現在、御社が提供するChat-tackを社内コミュニケーションツールとして利用しています。
Chat-tackは非常に使い勝手がよく、満足していましたが、会社が大きくなりつつあるため、より効率的な社内コミュニケーションシステムを模索しています。
御社のホームページを拝見したところ、企業向けのChat-tackも提供されていると記載されていました。詳細や価格について知りたいです。今週末までにお返事いただければ幸いです。
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今後の仕事での英語メールの参考になれば幸いです。
[動画内の”CC”ボタンをクリックして英語字幕を表示！]
Hi everyone welcome to E-mail Picks.
Here's a question for you. What kind of
internal communication tool does your
company use? Well my company uses an
online chat program called Chat-tack and
it's very useful. We can text each other,
we can send files to each other, and we
can have video conferences very easily.
But Chat-tack seems to be designed for
small groups and it's not the best tool
for communicating with five or more
people at once. And we're not a huge
company yet, but each department is
getting bigger and bigger and we're
starting to feel that Chat-tack may not
be the best - the most suitable tool for
us. But we can't complain because Chat-tack is a free software. So yesterday, I
started looking for a better internal
communication tool online. But you know,
we've become so used to using Chat-tack
now and we don't really want to switch
over to a completely new system and
learn a new user interface all over
again. So I checked out Chat-tack's
website and I found out that they
actually offer a different version for
corporate clients. But on their homepage,
all they really said was something like:
"please don't hesitate to contact us for
more information."
I couldn't find any information on
pricing. So I'm going to write an e-mail
to make an inquiry. That's what I want to
show you today. So here goes. Dear
customer support, Hello my name is
Kyota Ko, an employee of Bizmates Inc. We are currently using Chat-tack as an
internal communication tool. We have been very happy with the features and
functions your product offers, however as
our company
has grown significantly over the past
year, we are now looking for a more
efficient system for internal communication.
It says on your home page
that you offer Chat-tack tailored for
corporate clients. How can we learn
details and about pricing? We would
appreciate it if we could hear back by
the end of the week. Thank you. Kyota Ko
Bizmates, Inc.
So first, I explained who I am and our
company's current situation. and I wanted...
I wanted them to know that we were a
happy customer because we are very
thankful for Chat-tack. It makes our work
so much easier. Now the last paragraph is
the important part. I told them that I
was interested in knowing more about
their product and also I set an informal
deadline for the reply. I wrote "we would
appreciate it if we could hear back by
the end of the week." I'm setting a not-so-
strict expectation for when I want a
reply because this company is definitely
a foreign company. Well, time is less
important or more important depending on
the culture. So I shouldn't expect a
reply within the next day, like we would
normally do in Japanese business. So
that's my inquiry.
I really hope things work out with Chat-tack, so wish me luck. That's it for today.
Here's a question for you. What kind of
internal communication tool does your
company use? Well my company uses an
online chat program called Chat-tack and
it's very useful. We can text each other,
we can send files to each other, and we
can have video conferences very easily.
But Chat-tack seems to be designed for
small groups and it's not the best tool
for communicating with five or more
people at once. And we're not a huge
company yet, but each department is
getting bigger and bigger and we're
starting to feel that Chat-tack may not
be the best - the most suitable tool for
us. But we can't complain because Chat-tack is a free software. So yesterday, I
started looking for a better internal
communication tool online. But you know,
we've become so used to using Chat-tack
now and we don't really want to switch
over to a completely new system and
learn a new user interface all over
again. So I checked out Chat-tack's
website and I found out that they
actually offer a different version for
corporate clients. But on their homepage,
all they really said was something like:
"please don't hesitate to contact us for
more information."
I couldn't find any information on
pricing. So I'm going to write an e-mail
to make an inquiry. That's what I want to
show you today. So here goes. Dear
customer support, Hello my name is
Kyota Ko, an employee of Bizmates Inc. We are currently using Chat-tack as an
internal communication tool. We have been very happy with the features and
functions your product offers, however as
our company
has grown significantly over the past
year, we are now looking for a more
efficient system for internal communication.
It says on your home page
that you offer Chat-tack tailored for
corporate clients. How can we learn
details and about pricing? We would
appreciate it if we could hear back by
the end of the week. Thank you. Kyota Ko
Bizmates, Inc.
So first, I explained who I am and our
company's current situation. and I wanted...
I wanted them to know that we were a
happy customer because we are very
thankful for Chat-tack. It makes our work
so much easier. Now the last paragraph is
the important part. I told them that I
was interested in knowing more about
their product and also I set an informal
deadline for the reply. I wrote "we would
appreciate it if we could hear back by
the end of the week." I'm setting a not-so-
strict expectation for when I want a
reply because this company is definitely
a foreign company. Well, time is less
important or more important depending on
the culture. So I shouldn't expect a
reply within the next day, like we would
normally do in Japanese business. So
that's my inquiry.
I really hope things work out with Chat-tack, so wish me luck. That's it for today.
