2017.10.11
英文メールの書き方：持ち帰った質問に返答する
こんなシチュエーション、お仕事でありませんか？
社外で会った人に、今後発表予定の会社の新商品について質問されました。どれほどの情報を開示して良いのかその場では判断がつかず、質問を持ち帰ることにしました。
翌日。上司や広報と確認し、わずかではあるものの開示できる情報をメールでお知らせすることにしました。
英語メールで「持ち帰った質問に返答する」お手本を動画でチェック！
こちらの動画では、伝えるべきメッセージとニュアンスを書き手が考えているところから、以下の内容のメールを実際に英語で書く様子までをご覧いただけます。
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ヒロさん、
先日はセミナーに参加していただきありがとうございました。お話できて嬉しかったです。ご質問された「新商品の販売はいつになりますか？」に回答させていただきます。
現時点では具体的な日にちをお知らせできませんが、2018年内に販売予定です。今後新たな情報を発表するタイミングで、より詳しくお伝えさせていただきます。
またお会いできる日を楽しみにしております。
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今後の仕事での英語メールの参考になれば幸いです。
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Hello everyone, welcome to E-mail Picks.
Today I'm going to show you how to get
back to someone about a question that
you took home, okay?
So yesterday, I went to a company to
speak at a seminar and after I was
finished, one of the participants came up
to me and we had a nice little
conversation. And during the conversation,
he told me that he had heard a rumor
that we were developing a new product.
You know, I'm not so good at lying so I
was like: "Product? What new product?
I haven't heard anything about...
Yeah, we're making a new product" and then he
asked me when will the new product be
launched. I wasn't expecting that
question and I honestly didn't know what
to say. Of course I know when the product will
be launched, but I thought I should check
with my boss or PR department about
what information we can reveal. So I
decided to say: "let me check on that and
get back to you later." So this morning I
checked with my boss and he told me what
I can say and what I cannot say. So now
I'm going to write an e-mail to answer
that question. I'm just going to say that
we are planning to launch the product in
2018. Of course I know this is not a
satisfactory answer, he probably wants to
know which month or which day right?
So I need to explain that this is the most I
can say right now very clearly. Okay so
here goes: Hiro, thank you for
attending the seminar the other day, and
it was a great pleasure talking with you.
I now have an answer to your question:
"When will the new product be launched?"
I still cannot give you a concrete date,
but we can we expect to launch our new
product in 2018. This is the most I can
tell you at this stage, but I will keep
you posted as we reveal more information
hope to see you again soon. Kyota. Okay so
I first thanked Hiro for the nice
conversation after the seminar and went
straight to the point to have Hiro understand that I can't say any more
than "we expect to launch our new product in 2018."
I wrote "this is the most I can tell you
at this stage but I will keep you posted
as we reveal more information." So this
means I will let him know more details
when it's okay to say more details. So,
there you go.
A simple e-mail to get back to someone
about a question you took home. So I hope
this helps you in some way.
Thank you for watching. That's it for
today, so I'll see you next week.
Today I'm going to show you how to get
back to someone about a question that
you took home, okay?
So yesterday, I went to a company to
speak at a seminar and after I was
finished, one of the participants came up
to me and we had a nice little
conversation. And during the conversation,
he told me that he had heard a rumor
that we were developing a new product.
You know, I'm not so good at lying so I
was like: "Product? What new product?
I haven't heard anything about...
Yeah, we're making a new product" and then he
asked me when will the new product be
launched. I wasn't expecting that
question and I honestly didn't know what
to say. Of course I know when the product will
be launched, but I thought I should check
with my boss or PR department about
what information we can reveal. So I
decided to say: "let me check on that and
get back to you later." So this morning I
checked with my boss and he told me what
I can say and what I cannot say. So now
I'm going to write an e-mail to answer
that question. I'm just going to say that
we are planning to launch the product in
2018. Of course I know this is not a
satisfactory answer, he probably wants to
know which month or which day right?
So I need to explain that this is the most I
can say right now very clearly. Okay so
here goes: Hiro, thank you for
attending the seminar the other day, and
it was a great pleasure talking with you.
I now have an answer to your question:
"When will the new product be launched?"
I still cannot give you a concrete date,
but we can we expect to launch our new
product in 2018. This is the most I can
tell you at this stage, but I will keep
you posted as we reveal more information
hope to see you again soon. Kyota. Okay so
I first thanked Hiro for the nice
conversation after the seminar and went
straight to the point to have Hiro understand that I can't say any more
than "we expect to launch our new product in 2018."
I wrote "this is the most I can tell you
at this stage but I will keep you posted
as we reveal more information." So this
means I will let him know more details
when it's okay to say more details. So,
there you go.
A simple e-mail to get back to someone
about a question you took home. So I hope
this helps you in some way.
Thank you for watching. That's it for
today, so I'll see you next week.
